Zebra Workforce Connect

A new world of work culture across industries and locations creates more and more gaps in communication, information and technology. Particularly, customer-facing employees have to struggle with this. Since most of their time should be spent on essential tasks, juggling communication across multiple devices is an unnecessary expenditure of time. In addition, administrative tasks and incoherent workflows add further delays and distractions.

The solution? A centralized platform for enterprise-class communication, collaboration and management, such as Zebra Workforce Connect™. The aim of the solution is to shift tasks towards high-quality customer interactions and personal customer service. In addition, the digital tools enable employees to solve problems on site and to use cognitive skills for customer communication.

With a comprehensive employee solution, you consolidate critical workflows in a fully networked platform. Communication with powerful voice and messaging capabilities for compatible mobile devices connects and empowers your frontline workers. And it can be done quickly, easily and in a user-friendly manner without spending a lot of time.

In retail – Intelligent collaboration

Retail employees face increasing pressure to deliver the best results in sales and customer service. In order to guarantee fast processes, however, employees need efficient and uniform work flows as well as up-to-date information.

Without this support, retailers suffer from slow customer service, inefficient task management and ultimately lost profits.

A suitable communication solution supports you and your employees in creating added value for customer interactions. Give your retail employees access to free-flowing information, more opportunities for critical thinking and open exchange on potential problems across multiple locations. Shift your work from purely transactional tasks to high-quality interactions with your customers, and thus improve customer service and sales volume in the long term.

In manufacturing – Intelligent communication that connects

Decentralized work in manufacturing, transport and logistics often makes it difficult to track the location of employees and systems in real time. However, access to real-time data is critical for process optimization. Without it, companies see delivery delays, slow maintenance reports, inefficient delivery processes, and worker safety concerns instead.

With a central platform, you improve the visibility of work processes and locations. Automated security measures, which warn of possible problems in good time, make an essential contribution to increasing productivity and raise service to a new level. The exchange across locations and departments also improves collaboration in the warehouse and in the field.

In healthcare – Efficient management on company level

Healthcare workers face life and death decisions on a daily basis, and interdisciplinary coordination of patient care is vital. But connecting with overworked doctors is a challenging task. Without fast communication channels, employees face problems such as slow reactions to patient needs, ineffective collaboration between departments and the difficulty of finding suitable medical devices and contacts.

The solution is a centralized communication platform with which information can be transmitted or found quickly and in a targeted manner. This means that colleagues are always within easy reach and devices are always in view thanks to digital geo-location. The time gained can instead be used for patient care.